AskMyDocs for e-commerce & retail
The chargeback has a deadline. The clause is in revision 4.
Marketplace disputes run on clocks — respond in 48 hours or lose by default — and the operative clause sits in the latest revision of a seller agreement someone downloaded once. Meanwhile support agents improvise return policies from memory, and supplier credit terms and MOQs scatter across a hundred PDFs nobody reconciles.
Ask it like you’d ask a colleague
No search operators, no folder archaeology. Ask in plain language, get the answer with a numbered citation, and click it to read the exact page in the source document — with a permission-checked download if you’re allowed the file.
- Dispute responses quote the operative clause from the current revision — inside the deadline.
- Support agents answer from the actual policy, cited, instead of from memory.
- Revised marketplace terms become the current version the day they sync in.
Claims require unboxing video plus photos within 48 hours of delivery [1].
Seller agreement — logistics annexure.pdf · page 8 · v4
Day one, in three steps
1
Sync the commercial paperwork
Seller terms, supplier agreements, return policies, logistics contracts — synced from the operations drive, revisions tracked as versions.
2
Give support the policy, not the folder
Agents get viewer access: they ask, quote the cited clause to the customer, and never touch the documents themselves.
3
Ask during the dispute
"What's the penalty for late dispatch under the logistics contract?" — cited to the clause while the ticket is still open, not in next week's postmortem.
E-commerce & retail questions
Marketplace terms change constantly. How current are answers?+
Synced files refresh roughly every 15 minutes, and changed files come in as new versions. Answers default to the latest revision — and you can ask what changed since the previous one.
Can support agents use it without upload rights?+
Yes — viewers can ask and read cited answers but can't add or change documents. One chat question counts as one query against your plan.
Can category managers see only their categories?+
Yes — organize documents by team (category) and grant accordingly. A manager's answers draw only on the agreements they're allowed to see.
General questions — plans, connectors, data — are in the full FAQ.
Your paperwork already knows the answer.
Connect a drive or drop the documents in, ask, and click the citation to verify.
Free plan · No credit card