Frequently asked questions.

PDF, Word, Excel, PowerPoint, text and markdown, up to 25 MB per file — by drag-and-drop or from a synced drive. Images and scanned documents become searchable through OCR. Each document shows live processing status and is queryable the moment it's ready.

Every answer streams in with numbered citations. Click one and the source panel opens the exact passage, with its document title, page number and version — plus a permission-checked download of the original file. If nothing relevant exists in your library, AskMyDocs says so instead of guessing.

It becomes a new version of the same document — never a duplicate. Answers use the latest version by default, and you can ask about history naturally ("what changed from the previous version?") or scope a question to Latest, Last 2, Last 3 or All versions.

Google Drive, OneDrive, Dropbox and Box — and you can connect multiple accounts per provider. For each connection, sync the entire drive or hand-pick folders (synced recursively), and re-scope any time. You can also paste a public Google Drive link to import a file directly.

Never. Sync is read-only, one-way and additive: we read from your drive and never write back, reorganize or delete. Removing a file from your drive doesn't remove it from your AskMyDocs library either.

A background refresh runs roughly every 15 minutes, with live "N / M synced" progress in the Sources panel. Changed files come in as new versions of their documents, so nothing stale wins and nothing is duplicated.

Access is governed by teams, four roles (viewer, member, team manager, admin) and per-document grants to specific users, teams, or a minimum role. Crucially, this is enforced inside the AI's retrieval: content someone can't see is never even considered for their answer, and never reaches the model.

Yes. Personal workspaces are built for exactly that — connect your own drives, ask across your own documents, no team setup required. The Free plan covers 25 documents and 100 queries a month.

Email and password, or Google sign-in. Enterprise single sign-on (SAML/OIDC) is available on request for larger organizations.

Free is ₹0 with 100 queries, 200 MB, 3 users and 25 documents. Team is ₹1,999/month with 2,000 queries, 5 GB, 15 users and 1,000 documents. Business is ₹7,999/month with 20,000 queries, 50 GB, 100 users and 20,000 documents. Billing is in INR via Razorpay.

One chat question or one API search equals one query. Uploading, syncing, browsing and downloading never consume queries. Token usage is metered but never blocks a question.

Yes — POST /api/v1/search returns permission-fenced passages with relevance scores, and POST /api/v1/chat returns full cited answers. Keys are created and managed in the admin console, and every API call is workspace-isolated and audited like a signed-in user.

Two today: document.ready fires when a document finishes processing and becomes queryable, and quota.warning fires as your monthly query quota runs low. Deliveries are signed with HMAC-SHA256 so you can verify authenticity.

In AWS's Asia Pacific (Mumbai) region, encrypted in transit (TLS) and at rest. Connector OAuth tokens are additionally sealed with AES-GCM, and workspace isolation is enforced at the database row level.

Yes to both. Export everything on request, and on offboarding we delete it all — documents, versions, conversations and index data. An append-only audit log with CSV export records access along the way.